Shipping Policy

Last updated: 22 September 2026

Thank you for shopping with Jarrett Home (operated by RM ECOM). This policy explains how and when your order is processed and delivered.

1. Where we ship

We ship to all 50 U.S. states and the District of Columbia. We do not currently ship to P.O. boxes, APO/FPO addresses, or U.S. territories.

2. Order processing

  • Orders are processed and shipped within 24 hours on business days after your payment is confirmed.
  • Orders placed on weekends or U.S. federal holidays are processed the next business day.
  • You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships.

3. Delivery times

  • Estimated delivery: 8 to 12 business days from the ship date.
  • Delivery estimates are not guaranteed. They may be affected by carrier delays, customs processing, weather, or peak periods such as Black Friday and the December holidays.

4. Shipping costs

Shipping is free on all orders. The price you see at checkout is the final price; no delivery fees are added.

5. Your right to a refund if we are late

In accordance with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship your order within the time stated above — or within 30 days, if no time is stated — we will notify you, offer you the choice of a revised shipping date or a full refund, and refund you promptly if you choose not to wait. You do not need to do anything to preserve this right.

6. Import duties and taxes

Your order ships from outside the United States.

All applicable U.S. import duties and taxes are paid by us and are already included in the price you see at checkout. You will not be asked to pay anything to the carrier on delivery. If a carrier ever contacts you for an additional payment on a Jarrett Home order, do not pay it — contact us at support@jarretthome.com and we will resolve it.

Sales tax, where it applies to your order, is calculated and displayed at checkout.

7. Tracking your order

Once your order ships, we email you a tracking number and a link to follow your parcel. Please allow up to 48 hours for tracking to begin updating. If you have not received tracking details within 5 business days, contact support@jarretthome.com.

8. Incorrect or incomplete addresses

Please check that your shipping address is correct and complete at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you spot a mistake, contact us immediately — if your order has not yet shipped, we will do our best to correct it.

9. Lost, delayed, or damaged parcels

  • If your parcel is significantly delayed beyond the estimated delivery window, contact us and we will open an investigation with the carrier.
  • If your item arrives damaged, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no cost to you. See our Refund & Return Policy.
  • If tracking shows your parcel as delivered but you have not received it, check with your household and neighbors, then contact us within 7 days so we can file a claim.

10. Contact

Email: support@jarretthome.com
Phone: (607) 414-8659
We respond within 24–48 hours on business days.