Refund & Return Policy

Last updated: 6 October 2026

At Jarrett Home (operated by RM ECOM) we want you to be happy with what you bought. We offer a 30-day money-back guarantee: you can return any item within 30 days of delivery for a full refund of the purchase price.

1. How to start a return

  1. Email support@jarretthome.com within 30 days of delivery with your order number and the item you want to return.
  2. We reply within 24–48 business hours with a Return Authorization number and the correct return address.
  3. Ship the item back with the Return Authorization number visible on the outside of the parcel.

Returns sent without a Return Authorization number cannot be processed, because we have no way to match the parcel to your order.

2. Condition of returned items

Items must be returned unused, in original condition, and where possible in their original packaging with all included accessories. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the item.

3. Return shipping costs

You arrange and pay for return shipping. Return postage is not refunded, except where the item is faulty, damaged, or not as described — see Section 5, where we cover the cost.

Please use a tracked service. You are responsible for the item until it reaches us, and we cannot refund a return we never receive.

4. Your refund

  • We process your refund within 10 business days of receiving your returned item.
  • Refunds go back to your original payment method. Your bank or card issuer may take a further 3–10 business days to post it.
  • We refund the full purchase price. Shipping is free on all orders, so there is no outbound shipping charge to refund.
  • We charge no restocking or handling fees.

5. Faulty, damaged, or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, you are entitled to a replacement or a full refund at no cost to you, including return shipping.

Contact support@jarretthome.com with your order number and photos of the problem. For items damaged in transit, please contact us within 48 hours of delivery.

6. Canceling before your order ships

To cancel before your order ships, contact us as soon as possible. If it has not yet shipped, we cancel it and refund you in full. If it has already shipped, follow the return process above.

7. Refused or undeliverable parcels

If a parcel is refused at delivery or returned to us as undeliverable because of an incorrect address, we refund the purchase price once the parcel reaches us. Return carriage costs incurred in that situation are deducted from the refund.

8. Contact

RM ECOM (Jarrett Home) — Returns
Email: support@jarretthome.com
Phone: (607) 414-8659
Registered address: 149 Avenue du Maine, 75014 Paris, France

Please note: the registered address above is not a return address. Always request a Return Authorization number first so we can give you the correct address for your item.