Contact information

We are a small team and we answer every message ourselves.

Customer support

Email: support@jarretthome.com
Phone: (607) 414-8659

We respond within 24–48 hours on business days. Email reaches us fastest, and lets us look up your order before we reply.

Before you write

Including your order number in your first message saves a round trip. You will find it in your order confirmation email.

• Where is my order? — Check the tracking link in your shipping email first. If tracking has not updated in 5 business days, write to us.
• I want to return something — Read our Refund & Return Policy, then email us for a Return Authorization number.
• Something arrived damaged — Send photos within 48 hours of delivery and we will sort it out at no cost to you.

Business address

RM ECOM, trading as Jarrett Home
149 Avenue du Maine
75014 Paris, France

Jarrett Home is operated from France and ships to customers across the United States. This is our registered business address, not a return address — please request a Return Authorization number before sending anything back.

Press and partnerships

For press inquiries or wholesale, email support@jarretthome.com with "Press" or "Wholesale" in the subject line.